Frequently Asked Questions
Below is a list of common questions we are generally asked via e-mail.
If you don't see the answers to your question(s) below feel free to e-mail us.

Shopping Information
Do you have a catalog?
Are your products guaranteed?
Are quantity discounts available?
 
Ordering Information
How do I place an order?
Why is my basket empty?
What forms of payment are accepted for online purchases?
Can I send my order through the mail and pay by check or money order?
Is it safe to use my credit card online?
Will my online order be confirmed?
When will my credit card be charged?
Can I change a shipping address once I've placed an order?
Can I cancel an order?
How do I know the status of my order?
How is sales tax calculated?
How do I know if something I purchased is on back order?
Can I shop for myself and for a gift in one transaction?
 
Shipping Information
Are shipping options available?
How can I estimate the arrival date?
How are delivery charges calculated?
Can orders be shipped outside the US?
What do I do if my shipment arrives crushed or damaged?
What do I do if I do not receive my entire order?
 
Return Policy
What is your return policy?
How do I return an item?
 
Security Information
Will you sell or rent my email address information to other companies?
Is the credit card information I submit secure?
What is your privacy policy?

 

Do you have a catalog?
Top

Are your products guaranteed?
Top

Are quantity discounts available?
Top

How do I place an order?
Top

Why is my basket empty?
Top

What forms of payment are accepted for online purchases?
Top

Can I send my order through the mail and pay by check or money order?
Top

Is it safe to use my credit card online?
Top

Will my online order be confirmed?
Top

When will my credit card be charged?
Top

Can I change a shipping address once I've placed an order?
Top

Can I cancel an order?
Top

How do I know the status of my order?
Top

How is sales tax calculated?
Top

How do I know if something I purchased is on back order?
Top

Can I shop for myself and for a gift in one transaction?
Top

Are shipping options available?
Top

How can I estimate the arrival date?
Top

How are delivery charges calculated?
Top

Can orders be shipped outside the US?
Top

What do I do if my shipment arrives crushed or damaged?
Top

What do I do if I did not receive my entire order?
Top

What is your return policy?
Top

How do I return an item?
Top

Will you sell or rent my email address information to other companies?
Top

Is the credit card information I submit secure?
Top

What is your privacy policy?
Top

 If we've not been able to answer your question e-mail us. 

If you have placed an order with us and need assistance please use this email address
sales@redhillgeneralstore.com

For questions concerning the products we offer, shipping questions or for other general inquires
please use this email address
cs@redhillgeneralstore.com

Phone 1-800-251-8824 Toll Free
1-276-728-5885 (Fax)

Our Mailing Address:
Bell Outlet
1035 Sylvatus Highway
Hillsville, Va. 24343

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